Cancellation & Refund Policy

At Red Rose Cable Internet, we are committed to providing reliable broadband and recharge services. Please read the following policy carefully before making any payment.

1. All Sales Are Final

All recharge transactions made through our platform are final and non-refundable.
Once a payment is processed, no cancellations, refunds, or exchanges will be allowed under any circumstances.

Customers are responsible for ensuring that all information entered — such as account number, username, mobile number, or order number — is accurate before confirming the recharge.

Red Rose Cable Internet will not be liable for failed or incorrect recharges caused by incorrect details entered by the user.

2. Failed Recharge Scenario

A refund may be provided ONLY if:

The transaction is successfully completed,
Your bank account or card is charged, but
The recharge is not delivered within 24 hours

In this case, you may be eligible for a full refund.

3. How to Request a Refund

If you face a failed recharge as described above, please contact us through:

Email (provided on our Contact Us page), or
Mobile number listed on the Contact Us page.

Please include the following details in your request:

Order number
Mobile number or user account number
Username
Recharge amount
Transaction date

Incomplete details may delay the verification process.

4. Refund Process

After receiving your refund request:

We will verify the transaction and check the recharge status.
If it is confirmed that the amount was charged but the recharge was not delivered, we will issue a full refund.
The refund will be processed within 7 working days from the date your request is approved.